Terms & conditions

Gander is provided by Aiden Forrest trading as forresTech (“we”, “us” or “our”), based in the United Kingdom. These terms govern your use of the Gander website and services, including Free Walk and Guided Walk. By signing up, you agree to these terms and conditions. If you do not agree, do not use the services.

You must be at least 13 to use Gander. If you are below the age at which you can enter into a binding agreement where you live, a parent or guardian must agree to these terms and supervise your use. Purchases also require any authorisation required by Apple and local law.

Our privacy policy explains how we handle personal data, including AI providers, walk diagnostics and PostHog analytics. Before requesting a sign-in code, you must read these terms and the privacy policy and select “I agree”. This agreement covers the AI data sharing and analytics described below. It does not waive your statutory privacy or consumer rights.

The iOS app is licensed to you under Apple’s Licensed Application End User License Agreement (Standard EULA), which is incorporated into these terms by reference. Please read it in full. Aiden Forrest trading as forresTech is the application provider and licensor of Gander.

These terms supplement the Standard EULA for our services; they do not replace it with a custom app licence. If there is a conflict concerning the app licence, the Standard EULA takes precedence, subject always to mandatory law and your consumer rights.

App Store purchases and your use of Apple services are also subject to the Apple Media Services Terms and Conditions applicable to your country or region. Apple is responsible for its own store and payment services. Contact us for Gander support.

Gander provides location-based information, audio narration, suggested walking routes and AI-assisted answers. Features depend on supported regions, available data, compatible hardware, permissions and, where required, an internet connection and paid access. Check the information shown in the app before purchasing or beginning a walk. Network and mobile-data charges are your responsibility.

Keep your account information accurate and your sign-in access secure. Do not share access in a way that bypasses purchase restrictions or another person’s privacy. Tell us promptly if you suspect unauthorised use.

We may maintain, update or change the service to improve it, address faults or comply with law. We do not guarantee uninterrupted availability or complete coverage of every place. If a change materially reduces a paid service, we will give reasonable notice where possible and honour any cancellation or refund rights that apply.

Gander uses Groq to identify places, generate answers and prepare guides. Relevant inputs include your questions, recognised speech, conversation history, location and direction context, and guide destinations and preferences. ElevenLabs turns generated narration and answer text into speech; that text may include information from your questions. Voice replies use on-device speech recognition rather than uploading your microphone recording.

Saving or updating a trip, activating walk access or a subscription update can automatically prepare guides from saved destinations. Gander stores conversations and automatically uploads detailed walk diagnostics for troubleshooting, as explained in the privacy policy. Avoid submitting sensitive information about yourself or other people.

By selecting “I agree” during onboarding, you agree to the AI data sharing described in this section and our privacy policy. These AI services are required for Gander’s walks and answers. If you disagree or change your mind, do not use the app; sign out or delete your account in Settings. Previously generated reusable guides and public-place research may continue to be processed and retained independently of your account.

PostHog analytics are part of the service and do not have a separate in-app opt-out. Limited onboarding and funnel analytics starts from first use, before agreement or sign-in. After sign-in, usage events can be linked to your account identifier; the servers also collect service and AI performance metadata. We exclude names, email addresses, question and answer text, raw audio and precise coordinates from analytics properties. Generated account/device identifiers are pseudonymous and can still be personal data. Signing out resets the analytics identity but does not stop onboarding analytics. We do not sell this data or use it for cross-app targeted advertising. See the privacy policy for the data involved, processing purposes, retention, account deletion and your legal rights.

Use your own judgement and remain aware of traffic, weather, terrain, other people and local restrictions. Pause or stop using Gander whenever listening or interacting would distract you. Do not use it while driving or in another situation where distraction creates danger.

Routes, location readings and directions can be inaccurate or out of date. A suggested route is not confirmation of a public right of way, safe crossing, accessibility, opening hours or permission to enter land. Follow signs and lawful instructions, and never enter an unsafe or restricted area because Gander suggests it.

AI-generated narration and answers may contain errors, omissions or invented details. Check information you intend to rely on, especially safety, access and travel arrangements. Gander is an exploration aid, not an emergency, rescue or safety-critical navigation service.

The app and Apple’s purchase confirmation show the price, currency, billing period and what is included before you buy. Apple charges the payment method associated with your Apple Account. RevenueCat helps us manage the resulting access.

• Subscriptions: automatically renew unless cancelled before the renewal deadline shown by Apple. To avoid the next charge, cancel at least 24 hours before the end of the current period. Cancellation normally leaves access available until that period ends. Any trial or introductory offer, eligibility conditions and subsequent price will be shown when offered.
• Seven-day passes: are one-off purchases and do not automatically renew. You can save an unused pass for later; its seven consecutive days begin when you activate it. Once started, a pass cannot be paused or returned to an unused state. Unactivated passes do not expire while the service remains available, subject to any remedies required if the service closes.
• Managing purchases: use Apple’s subscription settings to cancel a subscription and the app’s restore-purchases option where available to recover eligible purchases. Signing out, deleting the app or deleting your Gander account does not cancel a subscription.

Refund requests for App Store purchases can be made through Apple’s Report a Problem service. Refund eligibility and processing follow Apple’s applicable terms and consumer law. Contact us if access you paid for is not working. Nothing here removes statutory rights relating to faulty or misdescribed digital content, refunds or cancellation. Where legally required, immediate supply and any resulting loss of a cooling-off right depend on the consent and acknowledgement obtained at purchase.

Any future price change will follow Apple’s notice and consent requirements. A refund or reversal can remove the corresponding paid access.

Use Gander lawfully and for its intended purpose. You must not:

• Use it to harass people, invade their privacy, infringe rights or submit unlawful material.
• Attempt unauthorised access, interfere with the service, introduce malicious code or circumvent security, payment or usage restrictions.
• Resell access, extract content in bulk or use automated requests that disrupt the service, except where we have agreed or the law permits.

These restrictions do not prevent activity protected by law or rights granted by applicable open-source or content licences.

Gander’s software, branding and original content belong to us or our licensors. Your rights to use the app are set out in the Standard EULA. Other service content is provided for your personal use unless a separate licence permits more.

Maps, imagery, public data and open-source components may have separate licences and attribution requirements. Their applicable notices remain in force; see the credits supplied in the app or with the relevant guide. We do not claim ownership of third-party material.

You retain any rights you have in questions, notes and other material you provide. You give us permission to process, store and transmit that material as needed to provide the features you request, support you and operate the service as described in our privacy policy. Only submit material you have the right to use. AI responses may not be unique and are not guaranteed to be suitable for republication.

You may stop using Gander at any time and delete your account in Settings. Account deletion permanently removes your account and personal activity records, including saved trips, conversations, walk logs and remaining trial access and passes. Stored recordings and provider profiles are removed through automatic cleanup, with retries where needed. Reusable content caches and guides are retained. See our privacy policy’s deletion section for the full scope and retention details. Manage any Apple subscription separately; account deletion does not cancel it.

We may restrict or suspend access where reasonably necessary to address a serious breach of these terms, fraud, a security risk or a legal requirement. Where appropriate, we will explain the reason and give you an opportunity to resolve the issue. Contact us if you believe a restriction is a mistake.

If we discontinue a paid service, we will give reasonable advance notice where practicable and provide any refund or other remedy required by law. Ending access does not remove rights or obligations that have already arisen.

We will provide the service with reasonable care and skill. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable or that result from your use contrary to these terms, except where the law requires otherwise.

Gander is supplied for personal use. To the extent permitted by law, we are not liable for business losses such as lost profits, business interruption or lost commercial opportunities.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited. Any disclaimers or limits in Apple’s Standard EULA apply only to the extent permitted by applicable law.

These service terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you are a consumer elsewhere, you also retain the mandatory protections and rights to use your local courts that apply where you live. Apple’s own agreements govern disputes relating to its services.

If a provision cannot be enforced, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver of it. We may transfer this agreement with the service, provided this does not reduce your rights; we will notify you of a material transfer.

We may update these terms for changes to Gander or legal requirements. We will publish the revised date and give reasonable notice of material changes. Changes will not retrospectively remove accrued rights or override terms already agreed for a purchase. Where fresh agreement is required, we will ask for it.

For questions, support or complaints, contact Aiden Forrest trading as forresTech at hello@gander.fyi. Please include enough information for us to identify the issue, but do not send passwords or full payment-card details.

Our correspondence address is Grove House, West Sleekburn, Choppington, NE62 5XE, United Kingdom.